Refund policy

Return & Refund Policy

Important: To ensure a smooth return or complaint process, customers are kindly requested to record a continuous video while opening the parcel. The video should clearly show the package, shipping label, and product from the moment the parcel is opened.

Unboxing video is required for any claim regarding missing, damaged, defective, or incorrect items.

Return Eligibility:

Items can be returned if they are unused, unwashed, undamaged, and in their original packaging. Please provide proof of purchase/order details.

Return Timeframe:

Return requests must be submitted within [2 days] of receiving the order.

Refunds:

Once the returned item is received and inspected, eligible refunds will be processed within [2 days]. Refunds will be issued through the original payment method or agreed method.

Exchange:

We offer exchanges for eligible items, subject to availability. Contact us at what's app [03124180134] to request an exchange.

Damaged/Defective Items:

If your order arrives damaged or defective, contact us within [24 hr] with clear photos/videos. We will arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items:

Sale/clearance items, used or washed products, customized items, and items without original packaging may not be eligible for return.

Return Shipping:

Return shipping costs are the customer’s responsibility unless the item received is damaged, defective, or incorrect due to our mistake.

For any return or refund request, contact us at [baraqmart@gmail.com].

What's app (03124180134)