FAQs

Frequently Asked Questions

Welcome to AYA Fashion Store. Below you’ll find answers to some of our most frequently asked questions about orders, payments, shipping, returns, and products.

🛍️ Orders & Payment

How can I place an order?

You can place your order directly through our website. Simply select your desired product, add it to your cart, and complete the checkout process. If you need any assistance, our customer support team will be happy to help.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across Pakistan. You can pay for your order when it is delivered to you.

Can I cancel my order?

You may request cancellation before your order is dispatched. Once an order has been shipped, cancellation may not be possible.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation with your order details.

🚚 Shipping & Delivery

How much does shipping cost?

Shipping charges are calculated at checkout according to your delivery location and order details.

How long does delivery take?

Orders are generally delivered within 3–5 working days after confirmation. Delivery time may vary depending on your location, courier service, weekends, and public holidays.

How can I track my order?

Once your order has been dispatched, tracking details will be provided when available. You can use the tracking information to monitor your shipment.

📦 Parcel Opening & Complaints

Can I open my parcel before paying?

Parcel-opening availability depends on the courier service and delivery location. Please follow the courier's applicable policy.

What should I do if I receive a damaged, incorrect, or defective item?

Please contact us as soon as possible after receiving your order. To help us verify and resolve the issue, you must provide a clear unboxing/opening video recorded before or while opening the parcel, along with your order details.

Important: We strongly recommend recording a continuous video of the parcel from the sealed package through the opening process. This may be required for claims regarding missing, damaged, defective, or incorrect items.

🔄 Returns & Exchanges

What is your return and exchange policy?

Returns and exchanges are subject to our Return & Exchange Policy. Products must meet the applicable eligibility requirements and should be returned in their original, unused, and unworn condition.

Please review our complete Return & Exchange Policy before placing an order.

What if I receive the wrong product?

If you receive an incorrect item, please contact us promptly with your order details and unboxing video. Our team will review the issue and guide you through the next steps.

👗 Products & Quality

Are the product colors exactly as shown in the pictures?

We make every effort to display product colors as accurately as possible. However, colors may appear slightly different due to photography, lighting conditions, and individual screen settings.

Are the products exactly as described?

Yes. We provide product information, including fabric, design, size, and other relevant details, on the respective product page. Please review the product description carefully before placing your order.

How do I choose the correct size?

Please refer to the size guide provided on the product page before ordering. If you need help selecting a size, you can contact our customer support team.

📞 Customer Support

How can I contact AYA Fashion Store?

If you have any questions or need assistance with your order, please contact our customer support team through our available WhatsApp(03124180134) or social media channels. We’ll be happy to assist you.

What are your customer support hours?

Our customer support team responds during our business hours. Messages received outside business hours will be answered as soon as possible on the next working day.